Sislers Stone: 7139 Lee Highway, Falls Church, VA 22046 | Phone: 703.532.0169 | Hours: Mon-Fri, 7:00am - 5:00pm; Sat 7:00am - 4:00pm
What kind of truck do I need? The kind of truck you need depends on the type of material you are getting. If you are getting a material that is palletized or comes in cubes (flagstone, fieldstone, most building stones, boulders, pavers, wall systems, bagged items, cinder blocks, etc.), then you need a spider truck. If the material is loose (gravel, sand, etc.), then you need a dump truck.
Will the trucks damage my driveway? Only on rare occasions. For dirt driveways, when the ground is exceptionally wet, and when tar driveways are very hot, trucks may damage the driveway. The decision to drive onto any surface is left up to the driver. You may be asked to sign a consent form in questionable situations.
Can you dump it in my back yard? Drivers will not usually go off pavement, though it is left up to the driver to make the final decision.
How does the Spider work? A spider is a forklift that fits onto the back of a delivery truck. It is able to unload pallets and deliver them to places a boom truck may not be able to fit (alleys or narrow driveways). The spider is able to go off pavement at the drivers discretion, though an additional fee is charged for each pallet that requires the spider to go off pavement.
Can I get my delivery at a certain time? Deliveries are made AM (between 7:00am and 12:00pm), PM (between 12:00pm and 4:00pm), and A/T (anytime). Due to traffic and other concerns, we are not able to give a specific time. Note: Deliveries to certain areas may only be available for A/T.
Do I have to be there? As long as you have given clear directions to our office personnel and the delivery site is marked and accessible, there is no need for you to be present for the delivery. Be sure to leave a number where you can be reached in case of any complications.
If I order too much can I have my merchandise picked up and returned? If the materials are stacked on pallets, and in the same condition as when they were delivered, they can be returned for an additional delivery fee plus a restocking fee. Open pallets of manufactured stone and picked over pallets of natural stone cannot be returned. We will not pick up gravel, although it can be returned if you find a way to bring it back yourself.
Can you pick up my empty pallets? No, we will not pick up your pallets. If your pallets are returnable (check for a "pallet deposit" on your receipt), you may bring them back yourself for a refund, otherwise, you must find a way to dispose of them yourself.(or click outside)
Though Sislers Stone welcomes homeowners to our store, it is Contractors who are the foundation of our customer base. We believe that it is in our mutual best interests to offer special opportunities to our Contractors which are featured below.
Sislers Stone welcomes homeowners to our store location. We offer specialized help for all your home improvement needs in stone material. We offer special opportunities to homeowners such as training, seminars and meet & greet events.
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